Shipping policy

 

Shipping Policy

 


 

Overview

 


We’re committed to getting your order to you as quickly and safely as possible.

DUE TO HIGH ORDER VOLUMES DURING THE HOLIDAY PERIOD THERE MAY BE DELAYS IN ORDERS.

Please note that shipping times vary depending on the product type and fulfillment method. All orders are processed and shipped directly from our production partners to ensure the best quality and efficiency.

 

 

 

Processing Time

 


All orders require a short production period before being shipped.

Production Time: 1–3 business days

Once your order has been produced, you’ll receive a tracking number via email when it’s on its way.

 

 

 

Shipping Options

 


 

Standard Free Shipping

Used for select apparel and accessories.

 

  • Production Time: 1–3 business days

  • Shipping Time: 9–14 business days

  • Total Fulfilment Time: 14–21 business days

  • Estimated Delivery: Typically 14–21 days from the order date

 

Premium Packaging Option (Limited)

This option includes hand-packed premium Jesus Merch presentation packaging. Your order will first be sent to our Perth studio for custom preparation before being shipped to you. 

You will receive an email once your order begins its journey to our Perth studio, another update when it arrives for preparation, and a tracking number once it has been dispatched to you.


Please allow approximately 3–4 weeks for Australian orders and up to 5 weeks for international deliveries from the date of purchase.

 

 

 

Shipping Rates

 


Shipping rates are calculated at checkout based on product type, quantity, and destination.

Some items may ship separately depending on the fulfillment partner.

 

 

 

Tracking Your Order

 


Once your order has been shipped, you’ll receive a tracking number via email.

Tracking updates may take 1–3 days to appear after dispatch.

 

 

 

Delays & Customs

 


While we do our best to meet estimated delivery times, delays may occur due to:

 

  • Customs inspections or international transit

  • Public holidays or peak seasons

  • Unforeseen carrier issues

 


We are not responsible for shipping delays beyond our control, but we’ll do our best to assist if any issues arise.

 

 

 

Wrong Address Policy

 


Please double-check your shipping details before placing your order.

We are not responsible for lost packages due to incorrect addresses entered at checkout. If you realize an error, contact us immediately at orders@Jesusmerch.shop.

 

 

 

Lost or Damaged Packages

 


If your package is lost or arrives damaged, please contact us at orders@Jesusmerch.shop with your order number and photos (if applicable), and we’ll assist you in resolving the issue as quickly as possible.